Legal notice
Legal Notice
Last Updated: 16/05/2026
1. Website Operator
This website is operated by:
SELLFIX SOLUTIONS LTD trading as Aerion
Registered in England and Wales
Company No. 15489469
VAT: GB503577301
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
2. Contact Information
For customer support, order questions, returns, delivery questions or product enquiries, please contact us using the details below:
Customer support: hello@useaerion.com
General enquiries: info@useaerion.com
Phone: +44 7859 965255
Website: https://useaerion.com
Customer support is provided in English.
3. Trading Name
Aerion is a trading name of SELLFIX SOLUTIONS LTD.
4. Registered Office
SELLFIX SOLUTIONS LTD
128 City Road
London
United Kingdom
EC1V 2NX
Please note that this is our registered company office address. It is not our returns warehouse address.
If you need to return an order, please email hello@useaerion.com first. We will provide the correct UK return address and return instructions after your return request is approved.
5. Ecommerce Platform
Our online store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services online.
6. Product Information
Aerion sells household garment care products, including garment steamers and related accessories.
Product descriptions, images, prices and availability are provided on each product page. We aim to keep product information accurate and up to date, but errors may occasionally occur. We reserve the right to correct errors, update product information or cancel orders where required, in line with our Terms of Service and applicable law.
7. Product Safety
Aerion products are designed for household garment care, fabric refreshing and everyday home use. They are not toys and must be used responsibly according to the product instructions.
Please read all product instructions, safety information and warnings before use. Do not use Aerion products directly on people, pets, skin, hair or any living being. Do not aim steam, hot air, suction or attachments at the body, face, eyes, animals or delicate surfaces not suitable for the product.
Use only on suitable garments, fabrics and surfaces. Always check garment care labels before using steam, heat, suction or cleaning attachments. Some delicate fabrics, coatings, prints, trims, leather, suede or heat sensitive materials may not be suitable.
Stop using the product immediately if you notice unusual heat, smell, smoke, water leakage, electrical issues, damage, unusual noise or any unexpected malfunction.
8. Prices, Taxes & Customs
Product prices are shown on the website and may vary by market, currency, promotion or location.
For the countries we ship to, the price shown at checkout includes applicable taxes and customs charges where supported by our shipping service.
For more information, please see our Shipping & Delivery Policy.
9. Shipping, Returns & Refunds
Delivery times, shipping countries, taxes, customs, address accuracy, lost parcels and delivery disputes are explained in our Shipping & Delivery Policy.
Returns, refunds, cancellations and our 60 Day Try It At Home Guarantee are explained in our Returns, Refunds & Cancellations Policy.
10. Terms, Privacy & Cookies
Your use of this website is governed by the following policies:
11. Intellectual Property
All website content, including text, images, graphics, product visuals, branding, logos, icons, videos and page design, belongs to Aerion, SELLFIX SOLUTIONS LTD or our licensors unless stated otherwise.
You may not copy, reproduce, distribute, modify, publish or use any content from this website for commercial purposes without our prior written permission.
12. Dispute Resolution
If you have a complaint or issue with an order, please contact us first at hello@useaerion.com so we can try to resolve it directly.
These legal notices and related policies are governed by the laws of England and Wales, without limiting any mandatory consumer rights that may apply in your country of residence.
13. Contact
Questions about this Legal Notice should be sent to:
Email: info@useaerion.com
Customer support: hello@useaerion.com
Phone: +44 7859 965255
Website: https://useaerion.com